"Brilliant service - Phlebotomy"

About: Altrincham General Hospital

I visited the phlebotomy department today and must say, after reading some reviews on here, I was a little worried. However, my service was exceptional and the staff member was so helpful. I waited about 30 mins to be seen which I thought was pretty good. I've waited a lot longer at Trafford Hospital. There is no control over the wait, people need to remember this is a walk in service with no prediction on how many people will walk in. My staff member was courteous, helpful and I must say, they did my blood test pain free. The best I've ever had. They were very quick too.

Story from NHS Choices

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were very pleased to read that you had a positive experience at the Altrincham General Hospital's Phlebotomy Clinic. Were were especially pleased that our staff contributed to this experience with courtesy and professionalism. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will pass you feedback on to the Manager of the Altrincham General Hospital so that it can be shared with the whole team.