"The worst ever service ever had in A&E"

About: Manchester Royal Infirmary

The pathetic service in A&E very rude staff and nurses. One nurse, horrible open the privacy curtain without informing as my baby having mother feed. Ask us to empty the cubical as somebody else need it. Every doctor having practice on my baby for having a canola, pricked my baby all over his body. Waitng time is horrible its been like 5 hours now and we are waiting for registrar to come and have a go for canola. Other reception staff was so rude .

Overall pathetic i will never bring my child again in A&E. I will pay and go to private hospitall.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns about your experience of the Emergency Department at Royal Manchester Children’s Hospital, reported via the Patient Opinion website.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact the Patient Advice and Liaison Service on 0161 276 8686 or e-mail pals@cmft.nhs.uk they will be happy to discuss this with you.

Royal Manchester Children’s Hospital