"Paediatric department"

About: Manor Hospital

My daughter has regular reviews (or supposed to) with the paediatricians, I only get an appointment when I take time to phone and enquire about her appointment date. She was due an appointment in January 2016 but it never came through. She was admitted March 2016 via a&e and on discharge papers was to be reviewed in 6/8 weeks time. Supprisingly the appointment never came through so I phoned and enquired about her appointment to be told she had been discharged.

PALS contacted and an appointment was booked for June 2016. Within 7 days (of dates on letter) her appointment has been changed twice. As far as I'm concerned this is extremely poor, 1 that I have to telephone the hospital to enquire about appointments, I thought hospitals allocated an appointment through the post, I thought you had to call your gp to book appointments and 2 for the receptionist to tell me my daughter had been discharged and inform me that the hospital have different paper work to my discharge notes.

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Responses

Response from Manor Hospital

Thank you for your email and I am sorry for your poor experience. We would like to speak to you about this, can you please contact Bradley Cox, Patient Relations Support Officer on 01922 656463 to discuss.

Please refer to NHS Choices when you telephone so we are aware.

Regards Garry Perry

Patient Relations Manager

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