"The doctor who saw my father at ..."

About: James Paget University Hospital

(as a relative),

What I liked

The doctor who saw my father at around 4pm, was very polite and helpful, i'm sorry to say i don't remember their name.

What could be improved

When (my mother and i) returned to visit in the evening, as i walked into the ward, i could smell something that could only be described as decay, i noticed mold in several corners in several parts of the ward Ward 5)

The staff delivering the evening meal, were very friendly and helpful, they changed my fathers meal when he mentioned the.. repeating effect that cucumber has on him.

However, the quality of the food was inedible, we couldn't even figure out what the dessert was supposed to be.

The nurse who came to give him his pain medication (another issue) was wearing an extremely grubby and foul smelling uniform (granted this may not be the nurse's fault) and trying not to be rude, their hair was horrifically greasy and they smelled like they hadn't had a shower in quite a while.

The nurse was also incredibly rude to my father, The doctor who then came to see him, toned down his pain medication to less than half of what it was (even though he was admitted by his GP since the medication prescribed wasn't touching the sides) the doctor then didn't explain this to anybody sat with my father (including him) and walked away.

I had walked off to go to the bathroom (which was also quite dirty, although i appreciate with the number of users, it won't always be spotless) when i came back, my father was nearly in tears and the nurse was swearing under their breath (and rather loudly) while they was walking away.

It was at this point that he decided he'd be better off at home and discharged himself (we will be admitting him to a different hospital, since his condition is quite serious).

In conclusion, although alot of the non nursing and doctor staff were friendly and helpful.

The food was far less than satisfactory, the conditions and smell were atrocious, he was talked to like a child and treated like an Animal.

Anything else?

I feel strongly for the people who have no choice but to stay in the hospital and eat the food, but in my fathers opinion, better to die like a man at home, than be treated like a rodent by the people who are supposed to be helping.

I understand that even with the funding for the NHS increasing twofold over the last decade, there is still an efficiency issue.

however i don't feel this excuses the atittude, uncleanliness and bad conditions patients are being kept in.

Story from NHS Choices

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