"My nephew who has mental health issues"

About: Ealing Lakeside Mental Health Unit

(as a relative),

My nephew has been experiencing mental health issues for the last few years but has not sought any help. He said he heard voices and people were trying to get him.

December 2015 he has caused damage to his mum's house in anger and threatening behaviour and broke a glass window. She asked him to leave through fear. During the course of the evening he was picked up at a bus stop by police with a knife in a disturbing state of mind. He was taken to the police station then admitted to Lakeside unit mental health Unit.

He spent nearly six weeks there and refused medication. Following his stay arrangements were made for application to the homeless unit whilst been discharged to a hostel awaiting. Whilst at the hostel he was alit calmer and responsive to family.

A month after being at the hostel he was seen by a doctor who claimed nothing was wrong with him! Consequently, Ealing Council refused to house him and gave him notice two weeks for eviction at the hostel. This caused my nephew to become very agitated again and his behaviour erratic.

He visited my 90 year old mother two weeks ago and became very aggresive again ranting things she could not understand, pacing rapidly saying he was going to kill himself. She called for help from my sister but my nephew left before she arrived. That same evening he was spotted by a passer by attempting to jump in the Thames. Thankfully the passer by was able to coax him and sought help by ringing the police.

He was admitted to St Thomas's Hospital for observation 24 hours then transferred to Ealing Hospital St Bernards. He spent 10 days there.

Recently they said he was been discharged and escorted off the premises by security and police watching him pack as once again they claim nothing is wrong with him and he would have to go to the homeless persons unit and they would arrange transport.

He waited two hours outside the hospital only to be told the homeless persons unit is closed and he would have to go next Monday! Knowing he has nowhere to go. He rang me and I have had to arrange for him to be picked up and taken to my mum's to stay whom herself is vulnerable.

I his aunt live nearly 100 miles away and feel helpless in his plight and dont know what to do or who to contact to recieve help for him. He is vulnerable and fear he could do something unpredictable. He himself is aware he needs help but no one is listening to him. He will spend the night at my mum's as his relationship with his own mum is strained.  

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Response from Jacek Dankowski, Ward Manager, West London Mental Health NHS Trust

Thank you for taking the time to share your story.

I am sorry to hear that you and your nephew had his unpleasant experience, which was distressing for you both.

We are working in the best interest of the patient and we are listening to the patients and their nearest ones experience. All patient cases are unique and are thoroughly assessed by our MDT teams (which includes our consultants, primary nurses, social services, physical health care professionals, patient's advocates, care coordinators).

We are looking in all aspects of care from the admission to the point of discharging the patient and we are listening to the patients providing them with advice and reassurance.

I must emphasize that I will discuss this further with my senior managers how we can improve our services in regards to patients' care and carer's support.

Please do not hesitate to contact me and I would like to talk to you about this in person.

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