"Lack of communication"
About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
Posted by Anonymous
Physiotherapist department - first appointment changed turned up for rescheduled appointment only to be told it had been cancelled. Said they tried to phone me on mobile and land line. Said they left a message. Neither of my phones had a message left and no missed call recorded on mobile. There had been a call to land line number unknown but no message left. I got up at 6.15am to enable me to leave home at 6.50am to walk to the hospital (this takes 45mins) my appointment was at 7.45am.
Had not had breakfast and now had to walk back home with a new rescheduled appointment. Do not understand why they could not send text like other departments.