"Mobile scanning unit"

About: Salisbury District Hospital

Recently my husband had to have a scan in the mobile scanning unit, he had to report to orthopaedic unit in level 3 and having waited (we were early) he was told that the actual scanning unit was at the other end of the hospital.

A nurse told him where he had to go and asked if he could walk there ok (this was at the actual time his appointment was due). My husband not wanting to make a problem said he thought he could but I said he could hardly walk so wouldn't be able to manage it, so the nurse kindly got a huge heavy wheelchair for me to push him.

I have mobility problems and have a blue badge I found the chair so heavy and it would go anywhere but forward !

It was only when we got outside the main building that someone told me it would be easier to pull it than push it !

The staff were very helpful however I cannot understand why you have to go to one end of the hospital to book in and then need to go right to the other end for your appointment especially given that there is a perfectly (at this time ) empty reception in the building by the mobile unit with a receptionist with no patients ?

Another person prior to my husband had been sent in the same journey and had to come back to fetch his wife who was waiting on level 3 for him and he also struggled to walk. My husband had a scan previously in October last year and at that time he had to go to reception in that building by the scanner so wonder why it has changed ?

I sat in the wheelchair in the car park to wait for him whilst he had his scan ??.

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Responses

Response from Salisbury District Hospital

Thank you for getting in touch; we are sorry to hear of the difficulties you and your husband encountered.

There is no waiting room facility at the mobile MRI unit so we only ask patients to go to the van when the team are ready to scan. We would usually arrange for a porter to take patients who aren’t able to manage the walk and we’re sorry that you and your husband did not have this help.

We have changed the way we book in patients in for the mobile MRI van, so your feedback is really useful. Sally Wherwell is our Operational Lead for Radiology and if you would like to get in touch with her about your experience she’d be pleased to hear from you; sally.wherwell@salisbury.nhs.uk

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