"Very Caring Staff"

About: Queen Alexandra Hospital

I was taken to A&E end of November last year following a very severe asthma attack. I was moved to Respiratory and stayed for a week.

My hospital stay was frightening for me as not only is it terrifying not being able to breath, I also suffer from white coat syndrome. I can honestly say that I am not as nervous about hospitals after my visit thanks to the amazingly supportive and compassionate staff that looked after me. Despite being busy, they went above and beyond to put me at ease and answer any questions I had. There were times I panicked and got very upset but the wonderful staff comforted me and made sure I was ok before carrying on with their duties. The ward was very clean, meals were always on time and the staff were always smiling. Thank you again, you are all amazing.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Fiona

Thank you for taking the time to leave your kind words with us. We are so glad that you had such a positive experience within the Respiratory Department.

Please be assured that I will share your comments with the staff involved.

May I take this opportunity to wish you well for the future.

Kind regards.

Debbie

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Fiona

The Respiratory Team were very pleased to note your positive experience and have asked if you could let us know specifically which Ward you were on, so that they can ensure this praise is given to the appropriate staff.

Kind regards.

Debbie

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