"Trauma outpatients"

About: The James Cook University Hospital

I was disgusted with my care in the trauma outpatients department at James Cook hospital. I waited an hour for my appointment, which yes I understand there can be delays this was not my issue but it does not help circumstances. I had came in for a referral, which can I add that I got lost in the system and have been waiting over a year for this referral, ringing up countless times and being told I would be contacted back which never happened, I had to force them to stay on the phone so I could actually get somewhere. Then when going into my appointment I was treated like a child, I understand that I'm only 19 but I deserve to be treat like an adult and not patronised, the doctor was incredibly rude, did not listen to a word I was saying and at the end even walked away at the end of my 5 minute appointment without any answers, not knowing where I am going with anything. I would never recommend a friend to go there especially not to see the doctor I did, disgusting care.

Story from NHS Choices

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Responses

Response from The James Cook University Hospital

Good morning

Thank you for feedback via the NHS Choices Website.

I am very sorry for your experience in the Trauma Outpatients Department and with previous referrals to this service.

Please contact the Patient Advice and Liaison Service (PALS) at the South Tees Hospitals NHS Foundation Trust on 01642 854807, Monday to Friday 9 am to 5pm to enable us to take your concerns forward.

Again, please accept my apologies for your experience.

Thank you.

Margaret Robinson

IG and Patient Safety Advisor