"Extremely Upset And Damaged"

About: Eastbourne District General Hospital

I had the same experience as the person below, except much worse..

I had an appointment in the gynaecology department and the doctor was rude and very rough during the examination. The doctor actually hurt me during the examination. The doctor didn't give me a chance to speak even when they had asked a question which led to them telling me things I already knew and that weren't helpful in the slightest. I am hard of hearing and when I asked them to repeat something, they shouted it at me. I walked in a fit women able to do most things, when I left the examination had damaged me so that now I am unable to do much at all.

I am extremely worried that this doctor will be doing this to other women. I will be making a formal complaint.

Story from NHS Choices

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Response from Eastbourne District General Hospital

We are deeply concerned to read your posting on NHS Choices,about your appointment in Gynaecology, and we would urge you to contact our Patient Advice & Liaison Service (PALS) as soon as possble.

PALS are a confidential service who will be able to advise you accordingly, and talk you through the Trust's complaints procedure.

They can be contacted on 01424 758090 or by email to: esh-tr.PALSH@nhs.net.

What you describe is absolutely not acceptable and we would like to re-assure you, that we take your complaint very seriously, and will undertake a thorough investigation.

We would also like to apologise to you for the fact that your experience was poor and has caused you extreme distress.

We sincerely hope to hear from you very soon.