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Dermatology department

Posted By Curlybacks

"Dermatology department"

About: Crosshouse Hospital / Dermatology

(as the patient),

Dr kerr I seen today listened to me, he was compassionate, respectful had a lovely manner he explained things to me, the nurse were lovely to, the staff in hallways seemed to have a very friendly attitude, the nurse that took my blood was good & funny lol everyone was very cheerful & respectful, I felt very relieved and satisfied to have a diagnosis so soon, thanks to everyone's expertise, thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/05/2016 at 15:40
Published on Care Opinion at 15:44

picture of Eunice Goodwin

Dear Curlybacks,

Thank you, such lovely feedback which I will be delighted to pass to the team. I am also glad it sounds like your results were what you wanted. I am sure they will be pleased to read your post, thank you for taking the time to share it.

best wishes,

Eunice

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