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Superb care but chaotic appointment system !

Story from nhs.uk

"Superb care but chaotic appointment system !"

About: Royal Lancaster Infirmary

I spent a week on this ward and the staff were all superb, they made my anxious time bearable.

I really couldn't have asked for better care even if I'd gone private.

My only complaint is the appointment system to consult with a cardiologist to say the least it is chaotic. I had my angiogram 29/04/16 and the doctor tried on that day to arrange this without success, I have since been given 3 dates and had them taken away.

All I can say is to mess with patients who have heart problems and are awaiting heart surgery in my opinion is just wrong and needs correcting !

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Responses

Response from Royal Lancaster Infirmary 7 years ago
Royal Lancaster Infirmary

Submitted on 17/05/2016 at 17:46
Published on nhs.uk on 19/05/2016 at 02:31

Dear Judi

Thanks very much for taking the trouble to let us know about your recent experience at the Royal Lancaster Infirmary. We're delighted staff were able to reassure you but we are concerned that you had concerns about the way in which your appointment was arranged. We will of course pass on your feedback but if you would like to offer a more detailed account of your case we'd welcome the chance to investigate more full to prevent a repetition. Our Patients Relations team on 01539 716621 and would be able to respond directly to you. Thanks again.

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