"Waiting time is too long"

About: St Thomas' Hospital (London)

Antenatal day unit waiting time for doctors is always over 6 hours with just 3-4 outpatients. I choose this hospital because of the review; however they did not include in their leave review questionaire whether you are satisfied with your waiting time, hence they got good review, which is not fair. In fhe future they should include in their leave review questionaire "whether you are satisfied with your waiting time?".

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Responses

Response from St Thomas' Hospital

Thank you for taking the time to share you feedback with us following your recent visit to the antenatal day unit. We would like to apologise for the length of time you had to wait in the unit. In addition to running clinics for women who need to see us regularly the unit also sees women who need to be seen in an emergency. We assess women who need to be seen as an emergency on the basis of clinical need when they arrive.

This means that we see patients in order of priority, not when they arrive and unfortunately may mean that some patients experience longer waits than we would like. This issue has been recognised and we are currently working on plans that specifically focus on women’s experience in the Antenatal Day Unit. Thank you for your feedback regarding the questionnaire you completed. Although we do ask patients questions about waiting times, we will take your comments into consideration when we next review the questionnaire.

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