About: The Royal London Hospital

I have been to EGU a few times in the last couple of weeks due to pain in my early pregnancy, i ended up in a&e this morning with bleeding and they referred me to EGU who refused to scan me again so closely to the previous scan. I dont agree with this but theres nothing i can do. I called to get some advice about the pain as it was worsening. I called and explained to the receptionist who was extremely rude, they interrupted to ask for my name, i gave my first name and they sarcasticly said they would need more than that, gave my 2nd name and they said "hold please" in such a bad attitude and put me on hold without any explanation and passed me to the doctor. The doctor kept saying to take paracetamol, not helpful at all. This is my first pregnancy and there was no compassion at all, i don't understand why they would bother having their jobs if they dont wish to deal with vulnerable people. I recently gave 2 good reviews when i went to the department, if i could get them back, i would. Absolutely disgusted.

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Response from The Royal London Hospital


I am sorry to hear that your most recent experience in our EGU at The Royal London has let you down. I appreciate that having your first baby can be anxious at times, and I’m sorry that we did not provide you with the care and support that you needed. Please be assured that we have taken your feedback seriously and discussed these issues with the team in an effort to improve the experience for women.

I do hope that you have a better experience at The Royal London for the duration of your pregnancy and the birth of your first child.

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