"Friendly & Supportive"

About: Kettering General Hospital

Pain is an individual experience making it difficult for someone else to quantify. This led to concern on my part that I might not be believed or thought to be exaggerating. In However, staff in the Pain Management Department believed what I said and were friendly and understanding. The treatment that I have received or am likely to receive has always been explained to me so that I can see my way clearly through the various treatment options. Top marks are very well deserved.

Story from NHS Choices

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Response from Kettering General Hospital

As a team we embrace the hospitals core behaviours when supporting our patients to provide an holistic approach to assessment.

We feel that at the heart of every consultation communication is the key to meeting the patient’s needs.

I am delighted to read that you feel we are getting this process right and I will pass your comment on to all of my team members.

Thank you for your kind review.

Lyn Johnson

Chronic Pain Matron

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