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Heartland Hospital is not able to produce Blood...

Story from nhs.uk

"Heartland Hospital is not able to produce Blood..."

About: Heartlands Hospital

I went into heartland hospital because of chest pain and heavy breathing. Reception staff book me on appx. 5 PM.

Staff nurse check ECG at 6 ish and inform Doctor. Doctor, Nurse and other staff members deal very professionally. Frustrating part Heartland Hospital is not able to produce Blood test in 8 hours. I was getting updates from Doctor and Nurse; blood test will come in half an hour and 20 minutes and then 10 minutes.

After waiting 8 hours at AEC I had enough and signed myself out this hospital around about 1 A.M.

I understand A&E will take time to look patients. If 3rd world countries can produce blood test with in no time, why stat of the art Heartland Hospital cannot do it in 8 hours.

My understanding regarding NHS run by bunch accountants not doctors.

A disgrace to the NHS and I can understand people's frustrations when they receive care like this!!

I wish, I will not go there again.

Kind regards

Zeeshan

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/06/2016 at 18:16
Published on Care Opinion on 16/06/2016 at 09:21

Dear Zeeshan

Thank you for your post about your recent attendance at Ambulatory Emergency Care at Heartlands Hospital.

I'm sorry that you are unhappy about the amount of time you were waiting for blood results and would very much like to look into this in more detail. In order for me to do this, I would require some more information from you. Can I ask you to contact me either by telephone on 0121 424 0808 or by email: marie.helebert@nhs.net

I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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