"Zero stars for Urology"

About: Royal United Hospital

The senior staff dealing with my kidney cancer (tumour diagnosed over a month ago at 7cm), were appalling.

The staff in the scan departments were wonderful but the Consultant dealing with my case was particularly poor to the point of being rude and obstructive, and actually suggested a "do nothing and wait and see" approach which is not an option with this cancer in a reasonably young and healthy person.

My treatment has been so bad and slow that I have been forced to opt for treatment at Bristol, much further away for me but I feel that my life depends on the change.

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Responses

Response from Royal United Hospital

We are very sorry to read of your recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care.

In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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