"Disappointing service offered to patients"

About: NHS Lothian

(as the patient),

As a hospital doctor, I am shocked at the service offered to patients by Blue practice, Stockbridge Health Centre.

in my opinion, they are at least a decade out of touch with modern patient care and expectations.

Please seek feedback from your patients about what they really want and need. Fast.

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Blues,

I was sorry to read your feedback about your recent experience with your GP practice. As you may know GP practices are independent and if you would like to make a complaint and or provide feedback you are encouraged to contact the Practice Manager at the practice directly who would be able to help you.

Alternatively, if there is anything more that l can do to help please get in touch with me at the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk
Telephone: 0131 536 3370
Post: 2 - 4 Waterloo Place, Edinburgh.

Kind regards

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