"attitude after son fell from the window"

About: Royal Bolton Hospital / Accident and emergency

(as the patient),

my 17 month old baby fell from the window , i was obviously devastated , was told he had fractured skull and may be damage to eye , i was told we would be transferred to manchester hospital , the nurse in paed a+ e then said "oh my shift was sposed to finish at 2 i might have to go with you to manchester" then her attitude changed she was rude to relatives who were obviously concerned about the baby as i was , i was devastated my son lay there in agony , when i kept asking questions about what was happenin and hopefull minimal damage she made remarks like, well obviously hes fallen from window expect some damage he cant be that lucky, is this someone who wants to be in that job?

It is not first time i have seen some staff in paed a+e behave cold towards ppl , just to mention manchester hospitals care was fantastic , brilliant puts some of the Bolton staff I have experienced to shame.

i have also been in maternity and when i felt my legs numb i buzzed and asked for pain relief only to be told, no need to buzz get up and ask. i hope things change as manchester proved u can be nice to ppl and do a fantastic job at same time

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Response from NHS Bolton

We are sorry to read about your experiences and are very concerned that you do not feel you were treated with the appropriate consideration and respect we would have expected during such a stressful time. We would welcome very much the opportunity to investigate these important issues for you. Please can you contact the Patient Advice & Liaison Service on 01204 390193 and we will arrange for a senior member of staff from the department to look into this for you.

Posted on behalf of The Royal Bolton Hospsital

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