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Care Opinion

Just stay in front of the hospital if you'd...

Story from nhs.uk

"Just stay in front of the hospital if you'd..."

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Everything in the hospital is reasonable but I am disgusted with the implementation of "No smoking" policy. Even though it is clearly marked in front of the main entrance, absolutely no one is enforcing it and it is impossible to enter or exit the hospital without breathing in smoke, no matter what time of day it is.

Staff does not smoke at the entrance but outside of hospital grounds which is admirable but security should do their job and make sure no one is smoking at the entrance, especially with so many children coming in and out as well.

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Responses

Response from Nottingham University Hospitals NHS Trust 7 years ago
Nottingham University Hospitals NHS Trust

Submitted on 10/05/2016 at 12:06
Published on Care Opinion at 13:14

Thank you for your feedback. I'm sorry to hear of your poor experience of coming into QMC through the main entrance and encountering people who are smoking there.

As you say, QMC is a no-smoking site - this includes all areas of the grounds as well as the buildings. We are aware that people smoking outside the main entrance to QMC remains a problem (despite us clearly marking it is a no-smoking area) and causes a lot of distress to all hospital users.

Our security staff are instructed to challenge people smoking on our site - from your feedback it is clear that patients and visitors are not seeing this happen and I will share your feedback with our Estates & Facilities to let them know visitors are not seeing a reduction in the problem.

Kind regards,

Andrew Steggles

Patient Experience Officer

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