"Disappointing..."

About: Royal Surrey County Hospital

I felt very dissatisfied with my visit to the day surgery. Upon arrival I was greeted by the receptionist who took my name but when I asked if I could drink water before surgery (with local) they did not know and said they had to check but never got back to me. I then went into the ward where I waited to be seen. A nurse came upto me shortly after I arrived and said I will be first in line to have my surgery so should only have a small wait and as I get anxious I was quite happy to get it over and done with. However despite this, five and a half hours later I was seen last. I was disappointed as there were no updates and no one came to check on me to see how I was. I asked for a drink of water twice and the first time the nurse had to check if I could drink (I was a little unsure about this as I thought the nurse would know) but no one got back to me so I had to ask again. I felt like I had been forgotten as the communication was poor on the day.

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Responses

Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback, which is always gratefully recieved. Here at Royal Surrey we strive to provide the best care anywhere and I am disappointed that we appear not to have delivered that on this occasion. Coming into hospital for a procedure can be a daunting experience and it is important that you are well supported and kept informed of any changes or delays that could affect your treatment. In order for us to investigate further please could you email rsc-tr.communications@nhs.net. In the meantime, all your comments have been passed to the relevant department. Once again, thank you for taking the time to share your views.

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