"Follow up to the previous review - 'Podiatry'"

About: Guy's and St Thomas' NHS Foundation Trust

This is a follow up to the previous review (which has not been replied to).

After turning up to an initial appointment for treatment of probable plantar fasciitis to be informed that it was cancelled, and then being promised a call back to reschedule, (I wasn’t).

I decided to call to re-book myself.

I tried for five days to do this using the number that Gaumont Surgery gave me only to find the line busy and a message advising me to call back later.

Eventually I have managed to make an appointment using a different number that I had to find myself.

This appointment is for 19th May.

I contacted my GP with this painful condition in January and have done everything I can to be treated as quickly as possible.

Assuming that this next appointment is not cancelled, I will have been waiting four months just for my initial assessment at the surgery.

I find this unacceptable.

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Response from Guy's and St Thomas' NHS Foundation Trust

Thank you for taking the time to share your feedback with us and we apologise for the delay in responding to you. We would also like to apologise for the cancellation of your initial appointment and that a member of the team did not call you back to re-schedule as promised. We are sorry to hear that you experienced further difficulties trying to contact us to re-arrange your appointment yourself and this has delayed your appointment further. We have been experiencing problems with our telephone systems for the clinics and are working to try and resolve this. The department has recently set up an email address for patients wishing to contact the foot health clinic wishing to book of confirm appointments. The email address is gst-tr.gsttswkfoothealthenquiries@nhs.net Thank you once again for your feedback.