"Wonderful care during Pre-Op assessment"

About: Darent Valley Hospital / General surgery

(as the patient),

I went to Darenth Valley Hospital today for my pre-op assessment and everybody I encountered today where friendly, polite and helpful. The senior nurse Kim was just so good.

After having a mixed experience at Medway hospital I have been a bit nervous about the next step of my kidney stone procedure. That was until I spoke with Kim. She explained everything in detail, gave me some excellent advice and answered all my concerns in a lovely friendly and reassuring way.

I would very much like your hospital to pass on my sincere appreciation because she really was very kind and I feel I came away today knowing I will be in good hands at Darenth Valley. The whole hospital just seem to generate a positive vibe. Thank you so much.

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Responses

Response from Dartford and Gravesham NHS Trust

Dear Hotspur


Thank you for this glowing review of our pre-op assessment unit. We have passed onto the staff your kind words.

With best wishes
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