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All members of staff went out of their way to offer me suppo...

Posted By Acacia6761

"All members of staff went out of their way to offer me support, reassurance and empathy."

About: Crosshouse Hospital / Accident & Emergency

(as the patient),

I was admitted on recently, and the moment I put foot in A&E all members of staff went out of their way to offer me support, reassurance and empathy.

I was transferred to ward 6 here I also, then went to 5B were I was treated with respect and dignity and each member of staff all worked together as a team.

Well done to all the staff at Crosshouse hospital.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/05/2016 at 17:31
Published on Care Opinion on 18/05/2016 at 12:07

picture of Eunice Goodwin

Dear Acacia6761,

Thank you, what an example of good care and good team work and it is so heartening to hear. Thank you for taking the time to let us know about your care. I will make sure this is shared with all the teams you mentioned.

Best wishes,

Eunice
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