"Was Treated like a Liar"

About: Royal Sussex County Hospital

I don't know what's in my notes but I have had a previous Drug problem 7 years ago so I don't know if this is the reason I get treated so badly not given adequate pain Relief on the First visit I was left so long in trage it was so uncomfortable I was in so much pain after 4 hrs I went home ,The next day the Pain was so bad my Partner rang an Ambulance I told the paramedic my fears of being left for hours in a chair they persuaded me to return they were an angebecause I'm not .I managed to get a trolly as I could only lie curled up I was left a long time 3 hours before seeing a Doctor who was nice enough we discussed pain control but somehow when I needed it I got given paracetamol after a further 3 hours I got visited by surgeon team I was screaming the place down by now I they tried to tell me it was kidney stones after waiting again I got Scanned and told it was Appendix again when I got the opp after 12 hours on the Trolly They took me to a lovely new ward for a few hours then about 12 noon I went in at 5pm the night before my opp was supposed to take an hour but I didn't get back to the ward to midnight I had a burst necrotic appendix my Blood pressure and oxygen levels wouldn't get back to normal so I couldn't see my Partner so I told him to go home .I was moved out of the lovely ward and put in a side room but as soon as I got there my meds were messed up again I was still in bad pain being offered paracetamol I took my own meds in with me but was not allowed to have them because I wasn't written up for them I had to continually fight for everything the nursing staff seemed to keep getting my meds changed they didn't think I should have adequate pain relief after a further scan they found I had pneumonia and another pocket of puss I was in there for 11 days being pumped with Antibiotics the lines packed up so my treatment got stalled till they could put a pickline in I was still being treated like a liar my doctor said I was to stay longer for the Antibiotics to work then a Dr I never saw before came round without examination said I could leave the next day I got a quick visit from respiratory team Dr who informed me they found a nodule on one of my lungs and to ask for them if I had any questions day or night I just rang today because I can't breathe and I wasn't allowed to talk to the Dr because I'm not an inpatient that I should go to A and E

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Response from Royal Sussex County Hospital

I am really sorry to read about your your dreadful experience, please contact PALS (Patient Advice and Liaison Service) on 01273 664683 or 664973 or PALS@bsuh.nhs.uk and they will be able to help you get some answers to your concerns or refer you on to our Complaints team, if you feel that you would like to make a formal complaint.

Best wishes

Caroline Davies

Deputy Chief Nurse

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