My father was brought to the Princess Royal because QE was not taking more patients at the time the staff where he resides thought he had sepsis and so did the paramedics who by the way were fantastic as usual.

We waited hours in casualty hallway before he was seen on a trolley. When he was eventually see he had a diagnoses and I was told that he was very poorly since then I have gone from Major to Minor?? I have been given so many different prognosis! Its worrying enough when an elderly relative is taken into hosp anyway. Why cannot us as relatives be told the truth, drs knowing what medication and listening to what they are being told and not looked at as if you are an idiot.

Then to be put in a ward and still told by one person that its serious and then being told it is not, being told patient is going to be discharged and then cannot be discharged because still ill and still in this place.Then to cap it all by being told no visitors because of norovirus, so why are we stopped from seeing our vulnerable relatives who are scared of what is going on. Why has every ward not allowed visitors because this hospital cannot control cross infection? I think its appalling and I truly hope that I never go into this hospital I truly do.

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Response from Princess Royal University Hospital

Thank you for your feedback, I am sorry to learn of the difficulties you are currently experiencing.

Our top priority is the safety and wellbeing of all patients, so we are taking extra precautions to prevent the virus from spreading to others in the hospital. As a result, we have closed all wards to visitors, however, in exceptional circumstances, we will allow visiting with the express permission of senior clinicians on the ward. We would advise that you contact the ward that your father is on to discuss a possible visit. Should you have any further concerns please do not hesitate to contact the PALS Team on kch-tr.palskent@nhs.net or 01689 863252.