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Gangs in mental health wards

Story from nhs.uk

"Gangs in mental health wards"

About: Queen Mary's Hospital

I am shocked at the prevelance of what seems to be gang culture in an acute mental health ward, (Lavender Ward). It is supposed to be a pace to get better not worse. There is only 1 exercise bike that is Brocken, physical exercise is needed to maintain good mental health instead everyone seems to be smoking leading to further poor mental and pyshical health.

I sincerely appreciate the staff trying to help and respect their efforts to help people with poor mental health, however the the way patients are placed into wards must be reviewed.

I understand the concept of Respect but relationships are very hard in mental health wards.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 7 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 24/05/2016 at 16:48
Published on Care Opinion on 25/05/2016 at 12:28

Dear Anonymous,

My name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to share your feedback with us and I would like to take the opportunity to apologise for the negative experience that you have clearly had.

I have passed your feedback on to the Lavender Ward Manager as well as the Operational Manager for the service. In addition, if you would like your concerns to be investigated as a formal complaint then please contact complaints@swlstg-tr.nhs.uk or telephone 0203 513 6150 and we will be happy to investigate this for you.


Once again, many apologies for your negative experience on our ward and I would like to wish you well in your ongoing recovery journey.

Kind regards

Jane
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