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Complaint

Story from nhs.uk

"Complaint"

About: Bishop Auckland Hospital

I am very disappointed with the lack of information I have received from yourselves. I had a meeting with a doctor witch was a waste of time I was only told what they wanted to tell me. Also why am I having to wait longer than 18 weeks for treatment

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Responses

Response from Bishop Auckland Hospital 7 years ago
Bishop Auckland Hospital

Submitted on 10/05/2016 at 10:40
Published on nhs.uk on 11/05/2016 at 02:31

Dear Mr Beckwith

Thank you for providing feedback on your experience at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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