"No one home Saturday 7/5/2016"
About: Northumbria Healthcare NHS Foundation Trust Northumbria Healthcare NHS Foundation Trust North Shields NE29 8NH
Posted by Anonymous
I attended Wansbeck out-patients department for a planned procedure at 8-30am. Only to find no one going about, it was like walking into a deserted film set. I walked up the long corridor to the main entrance not seeing or hearing any noise, the reception was also closed as was the cafe, I then saw a member of staff heading towards the exit and asked them if they could tell me where I was supposed to be? They told me to return back to the out-patients department and turn right and follow the corridor round to the waiting area, as someone would be there. I only passed one nurse on my return who came out of a ward, who confirmed I was heading in the right direction. The corridor was partly lit and reception closed. I did eventually find two nursing staff who were in clinic. On the wall is a poster saying "outstanding care" surely some sign of activity or instruction on where you are to go would be part of that care? I was in that area for more than 10 minutes before actually seeing another human being!
My procedure was carried out professionally.