"Amazing treatment & care! Wow!"

About: Hereford County Hospital

My son was referred to Hereford County as an emergency via his doctor’s surgery with a suspected appendicitis on Tuesday evening. The Junior Doctor’s strike was just coming to an end and I was worried.

I needn’t have.

I am writing to say that the care and treatment that my son received from every single member of staff that night was exemplary. From the minute we checked in via A&E, through triage, into exam, then anaesthetic, theatre, recovery and ward, I cannot find fault with a single action, word or deed. It was magnificent care and treatment.

As a worried mum, I was kept informed, wasn’t patronised and felt as if the staff were really concerned about my experience too, even though I wasn’t the patient. It was all so superb. I really felt that everybody went ‘above and beyond’ to the point where I just had to write.

Is it possible that you could thank everybody involved in my son’s care? Or publish this in an email to them all? I would be so very grateful if you could do that because these brilliant people need to know how much they are appreciated and what amazing work they do.

Story from NHS Choices

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Responses

Response from Hereford County Hospital

On behalf of Wye Valley NHS Trust I would like to thank you for taking the time to provide us with feedback on your patient experience.

As requested I shall indeed be passing on your compliments to the staff concerned.

With many thanks.

Patient Experience Team.

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