"Disgraceful treatment"

I came in for an operation which the hospital had been trying to schedule since last July (10 months ago), I finally got my date and after lying for 5 hours in a bed waiting to go into surgery I was told that the operation had been cancelled and they did not have the available theatre to do it that day. The way this was handled was very poor. I was given another date and exactly the same thing happened again, I am now awaiting a 3rd date when I may if I'm lucky get my operation. Each of the previous 2 days I was told I was first in the queue for an operation and I am now being reassured that on the hospital's third attempt I will be first in the queue again. The way this has been handled and the lack of information on the day is a disgrace