"Endoscopy Unit"

About: Crosshouse Hospital

(as the patient),

Anxious with not being in a hospital for a procedure at the young age of 49 I was so looked after by all within the endoscopy day care unit, form Gillian who explained every precise detail right though to David, Meg & Mr Vony(name spelt wrong of course). Some humour was enjoyed by all which was really appreciated guys. Thanks again.

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Response from Laura Harvey, Improvement Lead - Customer Care, Customer Care - Quality Improvement, NHS Ayrshire and Arran

Dear Stuart C

Thank you for taking the time to provide such positive feedback. I appreciate how attending for any procedure can be a little frightening and am delighted to hear that the friendly staff were able to put you at ease. I am sure they will be very pleased to hear their approach was appreciated and Ill make sure they are informed.

Hope you are recovering well from your procedure

Best Wishes


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