"Thank you for your kindness and impeccable bedside manner"

About: Wishaw General Hospital / Emergency department

(as the patient),

I would like to thank the kind nurse and doctor who looked after me on Tuesday afternoon.

I would especially like to thank the young female medical student who took me through to the cubicles on Tuesday afternoon and carried out the initial assessment. This young woman clearly knew there were other worries on my mind. With her kindness, help and impeccable bedside manner I was able to talk about an unhealthy phobia that I was embarrassed and worried about with regards to possible ongoing treatment options I may face. I feel I can now discuss this phobia with my GP to help in other aspects of my life. I’m not there yet but the people responsible for my care will now know I have this problem. I cannot thank her enough. I’m also sorry I cannot remember her name so she can be recognised.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear JustMe1,

Thank you so much for taking the time to tell us about the care and experience you have had with regards to your visit to the Emergency Department.

It is very uplifting for staff to hear that their kindness and impeccable bedside manner is appreciated and noted by others. As a nursing team we have such wonderful staff who help us to deliver care with compassion and in a person centered manner.

I will ensure your kind comments are shared with the Emergency Department.

Kind Regards

Andy

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