"Mau Chorley experience"

About: Royal Preston Hospital

Attending ED at 11am this morning with my partner who has chest pain. Both the nurses and doctor who looked after him were fab. Kept us up to date with what was happening and the plan. The plan was a repeat blood test 6 hours after the last one so due at 6pm with repeat ECGs throughout the afternoon to monitor the changes noted on those taken in ED whilst he was on MAU. Thats were the story changes ..... The space in MAU we were shown to was cramped and hot and my partner the one who came in with chest pain was plonked in a chair and left until 6.30 no repeat ECGs no checkjng on his pain or

SOB.

Many elderly patients with relatives only one drink offered to patients absolutely no facilities for relatives or carers.

Doctor was taking and handling blood with no gloves on I am appalled. We were told the blood results would be available in an hour. Two hours later we are still waiting no obs taken on my partner or checking he was ok. I will never attend his hospital again.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your partner's experience when he attended Chorley Hospital yesterday. Whilst it was extremely pleasing to hear that the care and support he initially received was of the high standard we aim to offer all our patients, we were disappointed to learn that that was not his experience following his transfer to the MAU and offer apologies for that.

The concerns you have detailed have been shared with the relevant senior managers and clinicians; however, should you feel it would be helpful to discuss the issues you have raised in more detail, please do not hesitate to contact our Customer Care Department on 01772 522521.

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