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Over 3 months since referral and no one will...

Story from nhs.uk

"Over 3 months since referral and no one will..."

About: St Bartholomew's Hospital

My husband has a life threatening heart condition and an internal defibrillator. He was referred by his GP to the heart clinic on 1st February. To date, on 4 May, he has still not received an appointment. His GP has written on 2 further occasions, and I have contacted the secretarial and booking team 4 times to follow this up. No-one will respond to emails, or tell us who we should contact to find out when he can expect to receive any correspondence or details of an appointment.

In the meantime my husband is receiving no consultant care for his serious heart condition. very disappointed.

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Responses

Response from Martin Worwood, Patient Experience Measurement, Barts Health NHS Trust 7 years ago
Martin Worwood
Patient Experience Measurement,
Barts Health NHS Trust

Submitted on 13/05/2016 at 09:20
Published on Care Opinion at 10:33

Dear AS.

Thank you for your Feedback – our apologies you have found it difficult to contact us directly, we would like to understand the issue you have raised and respond to you promptly. Please could you contact our Governance team by email: sbhgovernanceteam@bartshealth.nhs.uk or call 020 3765 8746.

Kind Regards,

St Bartholomew’s

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