"Excellent care on Cuckfield ward"

About: Princess Royal Hospital (Haywards Heath)

I had an endoscopy at PRH, Cuckfield ward. On arrival I was greeted by a very pleasant receptionist. Very soon a very warm and friendly nurse introduced themself, they stayed with me for the majority of my care! They explained everything in detail and prepped me for a sedation. I met the consultant who was a very kind person and put me straight at ease! I didn't have to wait very long and the procedure started. Everything was explained fully before,and during the procedure. I then had a fresh cup of coffee and biscuits, a few checks to make sure I was ok to go home and that I was being met by another adult who could stay with me. Exceptional care, nice and clean ward. Thank you all so much!

Story from NHS Choices

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Response from Princess Royal Hospital

Dear Kim

Thank you so much for taking the time to feedback about your experience in Cuckfield Ward. I am delighted to hear that it was positive and I have passed this onto the teams involved in your care, I know that they will really appreciate your kind words.

Best wishes

Caroline Davies

Deputy Chief Nurse

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