"ENT Reception"

About: Queen Mary's Hospital (Sidcup)

The ENT receptionist this morning 4/5/16 saved my day. After my ridiculous personal error - which would have most people rolling their eyes, and indeed Lewisham appointments and ENT department "unable" to help in any way - the receptionist persevered constantly exploring every avenue and not giving up on my issue until a solution was found. Potentially 2 more months of worry, waiting and disappointment have been avoided thanks to their help. Pleasant, polite, sincere throughout, there was also a positive and sympathetic vibe throughout this department from the staff.

Story from NHS Choices

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Response from Lewisham and Greenwich NHS Trust

Many thanks for your feedback.

I have passed this to the reception team, the reception is very busy but I am pleased that they found the time to help you.

Many thanks

Laura Wilkinson

Service Manager ENT, Ophthalmology & Access

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