About: Whipps Cross University Hospital

I went to the A&E this morning. I had a cyst on my arm which ruptured and started leaking pus and bleeding. At the time I was in Edinburgh and went to the A&E there. They said that I had to wait for it to stop leaking.

This morning instead of the pus I found a fairly deep hole. I went to Whipps Cross and told the receptionist that I had an open wound on my arm that was probably infected and bleeding. They gave me a white card and I waited to be seen.

When at last I saw one of the other receptionists they told me that I should have gone to my GP. They called my GP and the staff there said that they would not be able to see me before 3 o'clock.

I was sent away with an open wound on my arm, without being seen by anybody and I didn't even have a patch on me to cover it up.

I will see my GP in two hours, and I have been walking around with a bleeding hole on my harm since this morning.

I understand the A&E is always busy and cannot see everybody, but I feel I shouldn't have been sent away.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Whipps Cross University Hospital

We are sorry to read that you feel disappointed following your visit to our Emergency Department. Our staff work hard to make sure patients get the right care, at the right time and as soon as possible. If the department was busy at that time, it may have been quicker for you to be treated at you GP surgery. Unless it is an emergency or life threatening, we would recommend calling 111 who will be able to advise on the best service to visit.

Your feedback has been shared with the team in the Emergency Department so that they are able to see your concerns. We hope that you were able to get the treatment you needed.

Kind regards

Barts Health NHS Trust

  • {{helpful}} of {{total()}} people think this response is helpful