"Parking at Heartlands Hospital"
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted by philssal (as ),
We are entitled to free parking at Heartlands Hospital as my husband receives ESA and PIP. We took the relevant letters and parking ticket to the parking office at the end of our visit. We were eventually dealt with very officiously and told that they would 'allow us' the free parking this time but next time we would need 'more up to date' proof. They then proceeded to mark the letter with a large cross.
The award letters are issued annually and this particular one is valid until July 2016.
We were made to feel very small and dealt with like something that needed to be scraped off their shoe.
I feel that a refresher course in customer service is required at the very least.