"Deaf patient unable to make an appointment by phone"

About: James Paget University Hospital / Audiological medicine

(as the patient),

My Hearing aid has broken.

I have been trying to make an appointment to get it mended.

But I am supposed to phone to make an appointment.

How can I when I am deaf and live alone????

I could not even hear the switchboard operator.

So what am I to do????

This system is stupid. I will have to turn up in person to make an appointment!!!!

This system may save staff time, but what a waste of patients time as I live over 10 miles from the hospital

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