"Invasive Prostectomy aftercare"

About: Norfolk & Norwich University Hospital / General surgery

(as a relative),

My 73 year old father went into this hospital to remove aggressive prostate cancer (Stage 1). His operation went well and the Anesthetist picked up that my father also has a heart murmur which he said will need treatment. This part of his treatment is very good.

We called the hospital numerous times to find out how my father was and was told he was still in recovery along with many other patients. By the time he came out of recovery we were told by the ward that he had just been given pain relief and was sleepy. We decided to not visit him that night to let him rest, leaving messages for him to let him know that we would come in the following day. The hospital said he would not be discharged until 5pm. We then got a phone call from my fathers mobile phone (luckily he had taken with him by mistake) at 2pm asking us where we were having not received any of our messages and had been discharged at 2pm! I was very angry and upset that he was dumped in a day room and we had an hours drive just to get there... Upon discharge his notes did not have any mention of his systollic heart murmur (for further treatment) nor were we given instructions how to fit or change his catheter bags day or night (thank god for You Tube! ) the night bag didnt come with a stand so we had to make a makeshift holder for it so it didnt fall or split open, nor were we given laxatives (lactose or Senna) to help him pass his first stool when constipation is expected after this operation.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Montie

We are very concerned to hear your feedback about your father's discharge from hospital. It falls below the standard we would expect in terms of the information provided and the communication with your family. Please accept our apologies and we will ensure that your comments are passed on to our colleagues. If you would like to speak to someone in more detail or make a complaint, please contact the Patient Advice and Liaison Service on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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