"On hold"

About: Queen's Hospital (Romford)

I think it's absolutely terrible that I waited on hold for an hour to be cut off, I now done that 2 times, 2 hours and no one has answered yet is so bad. What if I had an emergency?? It's not acceptable for the nhs to do this.. They need reliable staff to just answer the phones..

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comments regarding the Sexual Health Service.

I would like to put you in touch with the Manager of the service in order that he can take action to address this.

If this is something you would like us to arrange, please contact our Patient Advice and Liaison Service, who will be able to look into this further for you.

They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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