"A great team delivering excellent patient care"

I attended A&E on Saturday 30 April after injuring my ankle. The department was well organised and I saw a receptionist after waiting a few minutes. I then saw medical staff for initial assessment in the first 15 minutes and I then was fully examined by a second member of the team within two hours. I had X-ray and broken ankle diagnosed. Soon after I was put in a plaster cast and I was out of the hospital in under 4 hours. Everyone in the team who examined or treated me were friendly , caring and professional. I was very happy with the level of care. I was given an appointment to return today to the fracture clinic and plaster was removed and I was given air cast brace . Again the team were great. I am very appreciative of how I have been treated and would like to say a big thank you .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about the care and treatment you have received at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience in the Emergency Department and felt that you were treated in a friendly, caring and professional manner. We are also pleased to hear that your attendance to the Fracture Clinic was again, a positive experience. We have shared your kind words directly with the teams who have cared for you as it is very satisfying for staff to hear they have made such a difference to patients. Feedback like this is greatly appreciated

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews