"Fantastic!"

About: Royal Bolton Hospital

I visited Children's A&E on Thursday night with my asthmatic son. He'd had a massive asthma attack and still wasn't right. We went in and were triaged in a timely fashion, because he'd improved a little we were directed to the waiting area to sit and play.

The toys in the department kept him well entertained and the staff were all lovely. The receptionist I initially spoke to was reassuring as I explained my son's symptoms and smiled and chatted with him putting him at ease.

When we saw the Doctor, they were friendly and reassuring. They took time to introduce herself to my 2 year old, which put him at ease right away. My son has been admitted to hospital several times for asthma related issues so we're always on high alert. The Dr listened to what I had to say, and seemed to really care about how I felt my son was, they were supportive and attentive. I was really impressed.

After a discussion and another round of observations it was decided he didn't need to stay in overnight, but we would have to follow a care plan at home. They carefully explained it all and reiterated that they were there to help.

We then saw the Ward Sister who was also wonderful, they talked with me and made sure I understood the medication needs, and laughed and joked with my son while he was getting some more medication.

I can't fault it here. The staff really care, even when it's 7/8/9/10pm and they've had a long day. Wonderful!

Story from NHS Choices

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Responses

Response from Royal Bolton Hospital

Dear Kayleigh, it is always a worry when a child is ill, so it is good to know that our staff were able to support you and your little boy. We hope he is doing well. Thanks for commenting.

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