This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Kept well informed by doctors and nurses.

Story from nhs.uk

"Kept well informed by doctors and nurses."

About: Thomas Linacre Outpatient Centre

Although there was a 45min delay drinks and biscuits were provided and we was told not to put any more money in car park machine as security has been informed.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 7 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 04/05/2016 at 16:52
Published on Care Opinion at 17:25

Thank you for your positing on Patient Opinion, I was pleased to learn that your delayed appointment was treated so positively by the staff and that you were looked after with refreshments and assurances that the car parking staff were aware of the delay. Communication is very important in these situations and I am sure it helps make this type of situation more acceptable.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k