"Endoscopy procedures"

About: Royal Blackburn Hospital

I had to undergo 2 procedures, a gastroscopy and a colonoscopy. I was absolutely dreading the procedures, however the staff were such a fantastic team, so kind and caring, and they made the whole process go smoothly from admission to discharge. The endoscopist was initially delayed in starting due to travelling over from Burnley Hospital, however, this was explained to me, and the procedure wasn't delayed for too long.

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Responses

Response from Royal Blackburn Hospital

Thank you for your feedback regarding your recent procedures in the Endoscopy Department at Royal Blackburn

Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback and to hear that you found the team to be so kind and caring.

We always strive to deliver safe, personal & effective care and I will ensure your comments are passed on to the team.

If you would like to talk through your visit with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk

Many thanks and Best wishes

Melissa Almond, Patient Experience Facilitator

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