"Outstanding care on ward 23 - Hyper Acute Stroke Unit."
About: Heartlands Hospital / General medicine Heartlands Hospital General medicine B9 5SS
Posted by Emmeline (as ),
As a family, we want to thank the outstanding staff at Heartlands Hospital Hyper Acute Stroke Unit (HASU) - Ward 23, for their incredible care, skill and compassion they showed us as a family on Saturday, when my Aunt was admitted following a stroke. We were met at the door, given a room for the family to wait in, provided tea and refreshments throughout the day and night and they couldn't have done enough for us. Aunt was treated with utmost dignity and care.
We were allowed to have the whole family ( up to 15 at times ) involved throughout the day with a wonderful Dr ( dressed in a beautiful red floral dress - I hope someone knows her name ) giving a large amount of her time not rushing and explaining at length and very sympathetically the news we were hoping not to hear. Unfortunately I don't know her name but this Dr and the staff at Ward 23 are unsung heroes and deserve a medal. Aunt was given a side room, with a private washroom, for us to use during the night. We could not have experienced better care anywhere in the world and this was on a weekend! Thank you all so very much. Please share this to try and see if the family can connect our thanks to them through Facebook, especially if you are ( or know ) a member of staff at Heartlands. They deserve all the praise they can get!