"Discharge information"

About: Croydon University Hospital / General surgery

(as a friend),

Operation went well, inpatient experience was good but discharge information leaves a lot to be desired.

Dressings were few and too small, info on a further bleed, especially as patient on blood thinners, non existent. Not only this hospital, but others too. Too little information should you bleed and how to deal with it.

Result: ambulance called; attendance of paramedic and ambulance staff.

This could and should be improved so that patients know what to do for the best instead of leaving everything unknown. It could save so much time and money.

More importantly, explain to patient what to do if suspected infection occurs. What they should do, who to contact and where to go for help. Don't just say phone 111. No GP call out, so what's a patient and carer to do?

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Responses

Response from Graham Richardson, Deputy Manager, PALS and Complaints, Croydon Health Services NHS Trust

Dear Molly Mandy

I am not sure whether your post is as the patient or on behalf of a friend or relative, but I am so sorry that your experience at Croydon University Hospital was let down by the lack of guidance and information on discharge and I am grateful that you have taken the time to let us know. If you can contact me or our PALS office with the patient's name and the ward involved, I will pass on your feedback so that we can ensure future patients are better advised.

Our PALS office may be contacted on 020 8401 3210 or at ch-tr.pals@nhs.net

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