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SAU care

Story from nhs.uk

"SAU care"

About: Frimley Health NHS Foundation Trust

Just had to spend 5 hours at Frimley with acute constipation and Hemorrhoids.

Attended the SAU where I was treated as a human being, listened to and had my views and dignity respected in every way despite the awkward nature of my condition.

Very relaxed atmosphere belies an extremely professional and slick system.

No hanging around, kept up to date all the time with the progress of my treatment and sent home with all problems/worries resolved.

In the last 2 years Frimley has come on in leaps and bounds and is worthy of its Certificate of Excellence.

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Responses

Response from Frimley Health NHS Foundation Trust 7 years ago
Frimley Health NHS Foundation Trust

Submitted on 05/05/2016 at 16:09
Published on nhs.uk on 06/05/2016 at 02:33

Thank you for taking the time to leave your feedback on your trip to our Surgical Assessment Unit.

I'm pleased to hear that your experience was a positive one and you felt treated with dignity.

We are very lucky to have a great team who try and treat patients as though it were their own family in front of them.

The team will be delighted to read your comments, and feedback like yours makes it all worthwhile.

Kind Regards

Claire Marshall

Head of Patient Experience

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