"sent away without being properly examined"

my 16 year old daughter has been ill for 3 days with temperature sore throat aching all over and was getting worse I looked down her throat and could see yellow puss on both sides of her swollen throat I rang for gp apt but it was shut my elder daughter who is a sister on a and e at dmh came to have a look she also saw the puss she took her to piper house was seen by a person who said theres nothing there my daughter said well there was 5 minutes ago but they were sent away my daughter within minutes had her looked at by a doctor who straight away saw the puss and said she has tonsillitis and needs antibiotics how on earth was this not seen by person at piper house my child could of been left to suffer unnecessarily because the person who examined her said there was nothing there when they were clearly wrong

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Responses

Response from Darlington PCT HQ - Dr Piper House

Thank you for providing feedback on your feedback on your experience with your daughter at Dr Piper House.

I am very sorry to hear that you were unhappy with her care on this occasion and we will make sure your feedback is passed to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774